Refund Policy
Simple, fair refunds — because your trust matters most.
Eligibility
We offer an easy 7-day refund on eligible items from the date of delivery. The product must be unused, in its original condition, and returned with the lab certificate, tags and packaging intact.
Refund Timeline
- Once your return is received and inspected, we approve the refund within 24–48 hours.
- The amount is credited to your original payment method within 5–7 business days.
- For Cash-on-Delivery orders, refunds are issued via UPI or bank transfer.
Non-Refundable Items
For hygiene, authenticity and personalisation reasons, the following are non-refundable: energised/pran-pratishtha products once activated, custom or engraved items, gift cards, and consultation/report services already delivered.
How to Request a Refund
- Email care@thespiritualkart.com or WhatsApp us within 7 days of delivery.
- Share your order ID, reason and a photo (if damaged).
- We arrange a reverse pickup or share a return address.
Cancellations
Orders can be cancelled free of charge before dispatch. Once shipped, an order cannot be cancelled but may be returned under this policy.
Damaged or Wrong Item
If you receive a damaged, defective or incorrect product, we offer a full refund or free replacement — no questions asked. Just report it within 48 hours of delivery with a photo.